Who this is for
This program is for Fasite account holders only, the business owners who pay for a Fasite subscription. We do not text your customers from this program, and we do not text anyone on your behalf from Fasite's own number. If your business texts its own customers or crew, that is a separate program sent from your business's number, described in the Terms of Service.
What we send
Account alerts about your own Fasite service, and nothing else. There are five:
- New lead. Someone filled in the contact or booking form on your website, so you can call them back before your competitor does.
- Estimate answered. A customer approved or declined an estimate you sent, or asked you to change it.
- Receptionist minutes used up. Your AI receptionist reached its monthly minute limit, so calls now ring your phone directly.
- Website ready to preview. The site we built for you is ready for you to look at.
- Custom domain connected. The domain you asked for is now live and secure.
That is the whole program. We do not send marketing, promotions, or newsletters by text.
How often
Mostly one message per lead or estimate answer, so it depends on how many leads your website receives and how many estimates you send. Most businesses see a handful a week. The other three alerts are one-off events and are rare. Message frequency varies. We cap alerts at 30 per hour to one number, across all five kinds, so a spam burst on your form cannot turn into a flood of texts.
Cost
Fasite does not charge for these alerts. Message and data rates may apply from your mobile carrier.
How to sign up
In your Fasite dashboard, turn on "Text me about my account" on your Profile page or, with the AI receptionist, on the Receptionist page. From your Profile we first text a code to your number, and you type it in to prove the phone is yours. On the Receptionist page we text the forwarding number you already verified by phone. Either page shows you which number we will text before you agree. Alerts are off until you turn them on. We never add a number for you, and consenting to these texts is not a condition of buying anything from us.
How to stop
Reply STOP to any message and we stop immediately. You can also turn the alerts off in your dashboard - both do the same thing. Reply START to turn them back on. You will keep getting all of these notifications by email either way.
How to get help
Reply HELP to any message, or email us at support@fasite.org.
Your information
We use your mobile number to send these alerts and nothing else. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. Our Privacy Policy explains what else we hold and who processes it, and our Terms of Service govern your account.