Fasite Terms of Service

1. Acceptance and Eligibility

These Terms of Service ("Terms") form a binding agreement between you (the "Customer") and Fasite ("Fasite", "we", "us"). By creating an account, clicking a button labeled "Sign up", "Subscribe", or similar, or by using the Service, you accept these Terms.

You must be at least 18 years old and have authority to bind the business you represent. The Service is offered only to businesses located in the United States. If you do not agree, do not use the Service.

2. Definitions

Service means the Fasite platform, including the marketing site, customer dashboard, AI generation pipeline, customer-hosted websites, the AI receptionist (voice), online booking, and lead management (CRM) features, plus related features. The AI receptionist requires an active paid subscription to connect a live phone number; see Section 3A.
Customer Data means information you submit to the Service (business intake, uploaded assets, generated site content, leads collected through your site).
Output means content generated by the Service's AI pipeline based on your inputs (page copy, images, SEO metadata).
Subscription means a paid plan granting access to the Service for a billing period.
End User means a visitor to a website built with the Service (typically the Customer's prospective client).

3. The Service and License Grant

Subject to your compliance with these Terms and payment of applicable fees, Fasite grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription.

Fasite retains all rights, title, and interest in and to the Service, including software, models, prompts, designs, and any Fasite-owned templates. Nothing in these Terms transfers ownership of the Service to you.

3A. Phone, Texting, Booking, and Work Records (Voice, Texting, Booking, CRM)

Fasite Pro includes online booking and lead management (CRM) for every subscriber, including during your free trial. The AI receptionist and business texting described below begin working once your subscription converts to a paid subscription: during a trial you can test the receptionist in the browser simulator, but a live phone number is not yet connected and texting is not yet registered. These features involve communication with your customers and prospects, so you have specific responsibilities when you enable them.

AI receptionist and call recording. Inbound calls to your Fasite number are answered by an AI voice agent. These calls are recorded and transcribed, and the transcript and an AI-generated summary are stored as a lead in your dashboard. The opening line tells the caller that they are speaking with an AI assistant and that the call is recorded for quality and training. The agent never claims to be a human. You are responsible for complying with the call-recording and two-party-consent laws of the jurisdictions you and your callers are in, and for any further disclosure those laws require. Fasite may also place a test call to a forwarding number you provide, to check that calls can reach you. That test call is recorded the same way.
Minutes included. The AI receptionist includes 500 minutes in each monthly billing window. Unused minutes do not roll over, and there is no overage charge. When the included minutes are used, the agent pauses and calls ring the forwarding number you set until the next window.
Texts to your customers and crew. If you turn on texting, Fasite registers a texting campaign for your business with the mobile carriers and sends those texts from your business's number. You may text a customer about visits, estimates, and bills only after that person has agreed, in the words shown on your website form or recorded in your dashboard. You may text a crew member their job list only after they have agreed. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help. You are responsible for the consent you collect and for the Telephone Consumer Protection Act and similar laws. Fasite does not send marketing or promotional texts for you. When someone sends a form on your website and your texting is on, the Service sends that number one text confirming it, which names your business and says how to opt out. The Service does not yet text a confirmation for a visit booked on a call.
Texts we may send to you. Fasite may text you, the account holder, about your own account, for example a new lead, a customer's answer to an estimate, receptionist minutes used up, a website ready to preview, or a custom domain connected. These messages are sent by Fasite from a Fasite number, only to a mobile number you turn on for that purpose, and they are off until you ask. Reply STOP at any time to stop them, and START to turn them back on. Consenting to these texts is not a condition of buying the Service. That program is described at fasite.org/sms.
Online booking and appointments. The Service can show your real open appointment times, let your customers book those times, and send a confirmation. A visit booked on a phone call is offered as a one-hour arrival window, not an exact minute. You are responsible for keeping your availability accurate and for honoring the appointments your customers book. If you have turned automatic confirmation on, a booking is confirmed when it is submitted. Otherwise you confirm, decline, or reschedule it.
Lead management and work records. The Service aggregates phone calls, text conversations, and web-form submissions into lead records, and can also keep your customers, properties, jobs, estimates, invoices, payments, crew, and related notes. This is Customer Data and is handled as described in Sections 9 and 11 and in our Privacy Policy. When a customer approves an estimate online, the Service stores the name and email they enter, the signature they type, the options they picked, the time, and the terms shown on that document. You decide whether that record is enough for the work and the law that applies to you.

4. Account Registration and Security

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify Fasite immediately if you suspect unauthorized access, using the contact form on our site.

5. Subscription, Fees, and Billing

Fasite charges $199 USD per month per active website on Fasite Pro, which includes the website, the AI receptionist, booking, texting, and work-record features described in Section 3A. If you elect annual billing, Fasite charges $165.83 USD per month billed annually ($1,990 per year). A different price may be shown to you at checkout or agreed in writing; the price displayed at checkout governs.

Stripe handles payment processing for your subscription. By providing a payment method, you authorize Fasite (via Stripe) to charge the applicable fees on the recurring schedule until you cancel. You agree to keep a valid payment method on file.

Card payments your customers make to you. If you connect your own Stripe account, your customers can pay an invoice or an estimate deposit by card on the link you send. That charge runs on your Stripe account. Stripe collects the card number. Fasite does not store it. Fasite records that the document was paid and updates the document if Stripe reports a refund. Fasite does not hold those funds, does not decide card disputes, and is not the seller of the work. You handle refunds and chargebacks in your Stripe dashboard. Fasite takes no fee on these payments. Stripe charges its own fees to your Stripe account. You are responsible for your prices, deposits, and receipts. The Service adds sales tax at the rates you enter. Fasite does not choose those rates, and does not file or remit sales tax for you.

Taxes. Prices are exclusive of any applicable sales, use, VAT, GST, or similar taxes. You are responsible for any taxes owed on your purchase under the laws of your jurisdiction.

6. Auto-Renewal, Cancellation, and Refunds

Subscriptions auto-renew at the end of each billing period at the then-current rate. You may cancel at any time from your customer dashboard or by sending us a message from our contact form. Cancellation takes effect at the end of the current billing period.

Fees are non-refundable. If you cancel mid-period, your site remains live and accessible through the end of the paid period and is taken down at the end of that period. Canceling does not refund or pro-rate the days left in that period. Switching plan or billing interval can create a pro-rated charge or credit through Stripe for the time remaining.

Your business phone number. Once the AI receptionist is connected, which requires an active paid subscription (see Section 3A), Fasite rents a phone number for your business from its phone carrier, month to month. Neither you nor Fasite owns that number. It is not transferred to you, and you cannot move (port) it to another provider. On a paid subscription, after the receptionist is removed the number keeps forwarding to you for 30 days and is then released back to the carrier. A complimentary account does not get that forwarding period.

California, New York, Florida, Oregon, and similar jurisdictions require specific automatic-renewal disclosures; the auto-renewal terms above apply uniformly and are presented conspicuously at checkout.

7. Free Trial and Complimentary Access

30-day free trial. Unless a different trial length is shown to you at sign-up, your first subscription includes a free trial that lasts 30 days. If you subscribe again after a subscription ends, there is no new trial. The trial is free for that period and is not a money-back guarantee. At the end of the trial, your subscription automatically converts to a paid subscription at $199 per month (or $165.83 per month billed annually, if you elected annual billing), and your payment method on file is charged on a recurring basis until you cancel. To avoid being charged, cancel before the trial ends from your customer dashboard or by sending us a message from our contact form. If you cancel during the trial, you will not be charged and access ends at the close of the trial period.

Complimentary ("comp") access. Fasite may also grant complimentary access at its discretion. Comp access may be revoked or converted to paid at any time on reasonable notice. These Terms apply during free trial and comp periods except that fee-related provisions only take effect once paid status begins.

8. Acceptable Use Policy

You agree not to use the Service to:

Violate any law, regulation, or third-party right (including intellectual property, privacy, publicity, and consumer protection laws).
Send unsolicited commercial communications, phishing messages, or fraudulent content; impersonate a real person or business; or build a site that misrepresents who you are.
Publish or distribute content that is defamatory, harassing, hateful, sexually explicit involving minors, or designed to facilitate self-harm.
Reverse-engineer, decompile, scrape, or extract our models, prompts, or proprietary system code; use the Service to train a competing AI product.
Circumvent rate limits, abuse free or trial features, or interfere with the operation of the Service.
Provide medical, legal, financial, tax, or other professional advice on your site without your own professional review and disclaimers.
Use the AI receptionist or booking features in violation of applicable communications laws, including the TCPA, CAN-SPAM, and call-recording and two-party-consent laws; send unsolicited or unlawful email; or ignore an unsubscribe or other opt-out request.

We may suspend or terminate your account, remove content, or disable a published site if we reasonably determine that your use violates these terms or applicable law.

9. Customer Content and Data Ownership

You retain all rights to the Customer Data you provide and the content you publish through the Service. You grant Fasite a limited, worldwide, royalty-free license to host, store, transmit, display, modify (for technical purposes such as resizing or rendering), and process Customer Data solely as needed to operate and improve the Service for you. This license terminates when you delete the content or close your account, except where retention is required by law.

10. AI-Generated Output

The Service uses third-party AI models to generate Output based on your inputs. Output is probabilistic and may contain inaccuracies, omissions, or content that resembles pre-existing material.

Your responsibility for Output. You are responsible for reviewing Output and for everything that stays on your site, including articles the Service publishes automatically. You are the publisher of record for everything on a site built with the Service.
Articles. On a paying plan, the Service can write up to two articles a week about your services. Automatic publishing is on unless you switch it off in your dashboard. While it is on, those articles go on your site without a separate approval for each one. While it is off, each article waits for you to publish it. You can take an article down, and the Service does not put a taken-down article back.
Reviews we publish for you. Each month the Service copies the newest four- and five-star public Google reviews of your business, with each reviewer's name and photo, onto your site. You can change which Google listing it reads in your dashboard. To remove a review from your site, send us a message from our contact form.
Ownership. As between you and Fasite, you own the Output applied to your site, subject to the upstream third-party model terms passed through below.
Training. Fasite does not use your Customer Data, business intake, or End User leads to train its own AI models. Our vendors handle data under their own terms. Retell, which runs the AI receptionist, may use de-identified, aggregated call data to train and improve its models. We may use aggregate, de-identified metrics for service operation and improvement.
Third-party model terms. AI generation is provided by OpenAI and fal.ai (and may include other providers in the future). Their respective terms govern inference and pass through to your use of Output. Fasite contracts with these providers under their commercial, zero-retention or limited-retention terms where available.
No warranty on AI output. Output is provided "as is". We do not warrant accuracy, non-infringement, fitness for purpose, or originality.

11. Lead Data Ownership and Processing

Leads collected through forms on your Fasite-hosted site belong to you. Fasite acts as a data processor for those leads, operating on your instructions. You can manage and update leads from your dashboard; for bulk export or deletion, send us a request from our contact form. When you cancel your subscription or close your account, leads are deleted in accordance with the retention schedule in our Privacy Policy.

You are responsible for handling lead data in compliance with applicable laws (privacy, anti-spam, telemarketing, etc.) and for providing any notices required to End Users in your own privacy policy.

12. Custom Domains and Hosting

Fasite hosts your site on a Fasite-managed subdomain by default. A custom domain reaches your site one of two ways, and who owns it depends on which.

If Fasite buys the domain for you, we register it and the renewal is included while your subscription is active. When you cancel, you can have the domain transferred to you. After the site is taken down at the end of the period you already paid for, we email you. Reply to that email, or contact support, and we will start the registrar transfer. You pay the registrar to renew it after the transfer. Until the transfer finishes, the domain stays registered to Fasite and the site is served on its Fasite address.

Footer credit. Websites we build show a small 'Powered by Fasite' link in the footer by default. It's optional: you can turn it off at any time under My website, at no cost, and it won't affect your service.

If you bring a domain you already own, it stays registered to you throughout and is released to you when you leave. You are responsible for renewing it and for keeping the registrar account in good standing.

In either case you configure, or authorise us to configure, the DNS records we provide. Fasite is not responsible for DNS misconfiguration, registrar issues, propagation delays, expired domains, or third-party SSL certificate failures.

13. Third-Party Services

The Service relies on third-party providers including Stripe (payments and billing), Supabase (database and authentication), Resend (transactional email), Cloudflare R2 (asset storage), Vercel (site hosting), Render (API hosting), Upstash (job queues), OpenAI (large language model inference), fal.ai (image generation), Telnyx (voice and SMS connectivity and phone numbers), Retell (AI voice agent), Cloudflare Turnstile (bot checks), Google (analytics, web fonts, and Google sign-in), and Monid and Apify (collecting public Google reviews). Use of the Service may be subject to the respective terms of these providers. Outages or changes by these providers may affect the Service; we will use commercially reasonable efforts to minimize impact.

14. Suspension and Termination

Fasite may suspend or terminate your account for non-payment, breach of these Terms, abuse of the Service, or to comply with legal obligations. Where practicable, we will provide notice and an opportunity to cure for non-material breaches. For non-payment, we will follow a standard dunning sequence (typically retry, notice, and suspension within 14 to 30 days) before disabling the site.

You may terminate by canceling your subscription from your customer dashboard or by contacting support. On termination, your site is taken down at the end of the current billing period and your data is retained per the Privacy Policy before deletion.

15. Intellectual Property

Fasite IP (software, models, prompts, designs, brand) remains Fasite's property. Customer Data and Output (subject to Section 10) are yours. If you provide feedback or suggestions about the Service, you grant Fasite a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service.

16. Confidentiality

Each party agrees to protect the other's non-public information with at least the same degree of care it uses for its own confidential information, and to use it only for purposes of this agreement. This does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known prior, is independently developed without use of confidential information, or is required to be disclosed by law.

17. Warranties and Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, Fasite disclaims all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Fasite does not offer a service-level agreement (SLA) on this tier. We use commercially reasonable efforts to maintain availability but make no uptime guarantee.

18. Limitation of Liability

To the maximum extent permitted by law, Fasite's total liability arising out of or related to these Terms or the Service is limited to the greater of (a) the fees you paid to Fasite in the 12 months preceding the claim or (b) one hundred US dollars ($100). In no event will Fasite be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Some jurisdictions do not allow exclusion of certain warranties or limitation of certain damages, so portions of this section may not apply to you.

19. Indemnification

By you. You agree to defend, indemnify, and hold harmless Fasite and its affiliates from any third-party claims arising out of your Customer Data, your Output as published on your site, your violation of these Terms, or your violation of applicable law.

By Fasite. Fasite will defend you against third-party claims that the Service itself (as provided by Fasite, excluding Output and Customer Data) infringes a US copyright, US trademark, or US patent issued at the effective date of these Terms, and pay damages finally awarded attributable to such claim, provided you notify us promptly, cooperate, and let us control the defense. Fasite is not responsible for claims arising from your modifications, third-party content you input, or unauthorized use.

20. DMCA and Copyright Complaints

If you believe content on a Fasite-hosted site infringes your copyright, send a DMCA notice to legal@fasite.org including the elements required by 17 U.S.C. § 512(c)(3). We will process valid notices and counter-notices in accordance with the DMCA. Repeat infringers may have their accounts terminated.

21. Privacy and Data Processing

Our Privacy Policy is incorporated into these Terms by reference. For customers who require a data processing agreement (DPA) for lead-data processing, contact legal@fasite.org to execute Fasite's standard DPA.

22. EU AI Act Transparency

Customers serving end users in the European Union should be aware that content generated by the Service is AI-generated. Since August 2, 2026, the EU AI Act's transparency rules can require labeling synthetic content; you are responsible for adding any disclosures required of the publisher under that or similar regulations in your jurisdiction.

23. Modifications to These Terms

We may update these Terms from time to time. Material changes will be communicated by email to active customers and posted here with at least 30 days' notice. Continued use after the effective date of an update constitutes acceptance. If you do not agree to a change, your remedy is to cancel before it takes effect.

24. Governing Law and Disputes

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-law rules. Subject to the arbitration provisions below, exclusive jurisdiction and venue for any disputes that proceed in court lies in the state and federal courts located in Essex County, New Jersey.

Disputes will be resolved by binding individual arbitration administered by JAMS in accordance with its applicable rules. You and Fasite agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding (class-action waiver). Either party may bring an individual claim in small-claims court if eligible. Nothing in this section prevents either party from seeking injunctive relief for misappropriation of intellectual property in a court of competent jurisdiction.

25. Miscellaneous

Entire agreement. These Terms (with the Privacy Policy) are the entire agreement between you and Fasite and supersede any prior agreements.
Severability. If any provision is held unenforceable, the rest remains in effect.
No waiver. A failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without Fasite's consent. Fasite may assign in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (natural disaster, war, government action, network or third-party outage).
Notices. Legal notices to Fasite go to legal@fasite.org. Notices to you go to the email on file. Notices via the customer dashboard are sufficient for routine communications.
Headings. Section headings are for convenience only and do not affect interpretation.

26. Contact

Legal notices, DMCA, DPA, or contract questions: legal@fasite.org
Privacy or data-rights requests: privacy@fasite.org
Account, billing, or product help: our contact form